A reservation deposit (100% of the total price) by online payment services or bank transfer is required within 24 hours after an inquiry in order to confirm a booking.
For security reasons, the same credit/debit card or bank account used to secure the booking must be presented at check-in. The name on the card used to secure the booking must also match the name of the person checking in. If you book a room for someone else, please contact the hotel reservation directly before making the booking.
A security deposit is required upon arrival for incidentals. The security deposit is refundable upon check-out after inspection of the accommodation.
The security deposit can be paid in any currency by cash or card and depends on the term of stay:
| TERMS OF STAY | Security Deposit Amount |
| 1-14 NIGHTS | 2,000 THB |
| 15-30 NIGHTS | 4,000 THB |
Guests are obliged to pay for any loss or damage of the property caused by themselves, their friends or any person for whom they are responsible during their stay.
The Hotel reserves the right to retain your security deposit such amounts as it shall in its sole discretion deem fit to compensate or make good the loss, damage, costs or expenses incurred or suffered by the company as a result of the aforesaid.
WiFi internet, cable TV, cleaning service, towels and bed-linen change.
Cleaning, bed-linen and towels change are available every day by request unless otherwise specified in the booking rate.
If the guest doesn’t request, bed-linen and towels change will be done every 3 days.
Extra room cleaning (wet cleaning excluding bed-linen and towels change) – 200 THB.
Extra bed-linen change (including towels) – 300 THB/set per room.
Laundry service can be provided by Guest request and is subject to an extra charge in accordance with the price list.
Transfers from/to Phuket International Airport (distance 50 km, expected time 1 hour) by minibus (up to 8 adults with the luggage):
1-way transfer – 1,500 THB
2-ways transfer – 2,500 THB
For an airport transfer, please provide your flight details (date, time and flight number).
Our driver will wait for you at the exit (outside) of the Airport. Please, go out of the airport and look for the driver with your name on a sign. They are usually allowed to stay outside of the airport only. Please don’t wait for him inside.
Please note that the transfer should be ordered at least 48 hours before arrival. Otherwise, the Hotel reserves the right to refuse the guest to provide the transfer service and refuse to refund for it.
| Room Type | DESCRIPTION | Maximum Occupancy Included in the Price |
|---|---|---|
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
*Any deviations from the rules above should be discussed with the Reservation department in advance.
The hotel allows maximum 1 extra kid per room for an extra cost according to their ages.
Infants 0 - 2 y.o. - free of charge on an existing bed or in a baby crib.
Kids 3 - 11 y.o. - 500 THB/night on an existing bed only.
Extra adults 12 y.o. and older are not allowed.
Extra beds are not provided.
*Price for extra pax includes breakfast package only if originally the booking includes breakfast.
*1 Baby crib can be provided depending on availability on check-in - free of charge. Maximum 1 baby crib per room.
The Hotel reserves the right to refuse check-in and cancel the booking without a refund due to guest non-compliance with the hotel policies. Or in this case, an upgrade for a bigger room by availability and by its costs can be done.
Smoking is prohibited inside of the rooms, please do not smoke inside. If the smell is detected, the guest will be charged a smoke-cleaning fee 2,000 THB. The administration may cancel the rental agreement if smoking in the room continues after given notice.
Candles, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed.
For fire safety managers cooking in the room is not allowed.
Pets are not allowed.
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Project, its employees and guests and their health and safety.
Guests who need to cancel or modify a booking should contact the Reservation Department as soon as possible.
Deposits already paid are only returned in accordance with the following conditions depending on the booking rate:
Flexible rate:
Cancellation or Modification made 72 hours or earlier before arrival date = Full Guarantee Deposit Refund;
Cancellation or Modification made later = No Refund issued.
Semi-Flexible rate:
Cancellation or Modification made 14 days or earlier before arrival date = Full Guarantee Deposit Refund;
Cancellation or Modification made later = No Refund issued.
Non-refundable rate:
Cancellation or Modification = No Refund issued.
* Cancellation policy may vary depending on the booking rate.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their paid deposit and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
The Hotel reserves the right to cancel or modify reservations where it appears that a guest has engaged in fraudulent, inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Amendment or Cancellation must be made in a written notice to the provided email or contact form on the website. Rates are charged in Thai Baht. Therefore, the amount shown on a monthly statement in other currencies sent to the guest by the respective card company might be slightly different from the hotel quoted price due to exchange rate variations.
Upon the guest request for cancellation within the cancellation policy Hotel will start the refund process. The terms of refund can be but not restricted as follows:
| Room Type | DESCRIPTION | Maximum Occupancy Included in the Price |
|---|---|---|
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
|
Superior
(Double or Twin) |
30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds 3 subtypes: Superior Superior Pool Access Superior Accessible |
2 PAX |
If the refund by the original payment method is not possible, the refund will be processed by bank transfer. All bank transaction fees are subject to payment by the guest. If the refund is likely to process longer than 45 Business days, the hotel will notify about it via email.
Wekata Luxury Hotel is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. The hotel does not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond the hotel control. All activities have inherent risks to health and safety and Wekata Luxury Hotel will not be responsible for any eventualities related to any activities or services booked through the Wekata Luxury Hotel Website or during the guest stay at a Hotel.
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, any type of pandemic, any state of emergency, fire or failure of electric power, gas, water, or another utility service, plant machinery, computers, vehicles or any collapse of building structures.
Wekata Luxury Hotel reserves the right to cancel, amend or vary the arrangements and content featured on the Wekata Luxury Hotel Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.
Please contact the reservation team if you have any additional questions or concerns.
+66-93-492-4624
rsvn@wekataluxury.com