TERMS & CONDITIONS

CHECK-IN & CHECK-OUT

Guests must check-in and check-out by the times stated below:

• Check-in time: from 14:00 (2pm)
• Check-out time: before 12:00 noon (12pm)
• Early check-in and late check-out are upon request and may be subject for extra charges.
• Booked rooms are held for 24 hours from the scheduled check-in date. After it the booking will be cancelled as a no-show. No refunds provided for the no-shows.
• The front desk will be able to keep the guest luggage before Check-in / after Check-out.
• All guests/visitors are required to provide passports or ID cards upon check-in or visit at the front desk for security reasons.
• Guests are not allowed to engage in illegal activities or anti-social behaviour anywhere on the property. Including but not limited to drinking, parties, drugs, gambling.

GUARANTEE DEPOSIT POLICY

Reservation deposit by online payment services or bank transfer is required within 24 hours after inquiry in order to confirm a booking.
For security reasons, the same credit/debit card or bank account used to secure the booking must be presented at check-in. The name on the card used to secure the booking must also match the name of the person checking in. If the booking is being made for someone else, please contact the hotel reservation directly before making the booking.

SECURITY DEPOSIT POLICY

A security deposit of 2000 THB per stay is required upon arrival for incidentals. The security deposit is refundable upon check-out after inspection of the accommodation. The security deposit can be paid in any currency by cash only.
Guests are obliged to pay for any loss or damage of the property caused by themselves, their friends or any person for whom they are responsible during their stay.
The Hotel reserves the right to retain the guest security deposit such amounts as it shall in its sole discretion deem fit to compensate or make good the loss, damage, costs or expenses incurred or suffered by the company as a result of the aforesaid.

SERVICES INCLUDED IN THE PRICE

• Cleaning, bed-linen and towels change are available every day by request unless otherwise specified in the booking rate.

• If the guest doesn’t request, bed-linen and towels change will be changed every 2 days.

EXTRA SERVICES

Transfers from/to Phuket International Airport (distance 50 km, expected time 1 hour) by minibus (up to 8 adults with the luggage).
For an airport transfer confirmation please provide the flight details (date, time and flight number).
Please note that the transfer should be ordered at least 48 hours before arrival. Otherwise the Hotel reserves the right to refuse the guest to provide the transfer service and refuse to refund for it.

ROOM OCCUPANCY

*Any deviations from the rules above should be discussed with the Reservation department in advance.

EXTRA PERSON POLICY

The Hotel allows maximum 1 extra child per room for an extra cost according to their ages.

• Extra CHD 0 - 6.99 yo - free of charge sharing bed with parents or in baby crib (suitable for 0-2 yo).

• Extra CHD 7 - 11.99 yo
  - 1000 THB/night on an extra bed in Deluxe room type only
  - 500 THB/night on an existing bed only (any room type)

• Extra AD 12 yo – onwards - 1500 THB/night on an extra bed in Deluxe room type only

• Maximum 1 extra bed per room in Deluxe room type only.

• Maximum 1 baby crib per room upon availability on check-in only.

*Price for extra pax includes breakfast package only if originally the booking includes breakfast.

The Hotel reserves the right to refuse check-in and cancel the booking without a refund due to guest non-compliance with the hotel policies. ​Or in this case, an upgrade for a bigger room by availability and by its costs can be done.

FIRE SAFETY POLICY

• Smoking is prohibited inside of the rooms, please do not smoke inside. If the smell is detected, the guest will be charged a smoke-cleaning fee 2,000 THB. The administration may cancel the rental agreement if smoking in the room continues after given notice.

• Candles, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed.

• For fire safety measures cooking in the room is not allowed.

PET POLICY

Pets are not allowed.

GUEST BEHAVIOR

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Project, its employees and guests and their health and safety.

CANCELLATION, MODIFICATION AND NO-SHOW POLICY

Guests who need to cancel or modify a booking should contact the Reservation Department as soon as possible.
Deposits already paid are only returned in accordance with the cancellation poloicy conditions mentioned in the booked rate description.
*Cancellation policy may vary depending on the booking rate. 
Non-arrival guests, who are unable to attend or fail to attend for whatever reason, forfeit their paid deposit and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
Wekata Luxury reserves the right to cancel or modify reservations where it appears that a guest has engaged in fraudulent, inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Amendment or Cancellation must be made in a written notice to the provided email or contact form on the website. Rates are charged in Thai Baht. Therefore, the amount shown on a monthly statement in other currencies sent to the guest by the respective card company might be slightly different from the Residence quoted price due to exchange rate variations.

REFUND POLICY

Upon the guest request for cancellation within the cancellation policy Hotel will start the refund process. The terms of refund can be but not restricted as following:

If the refund by the original payment method is not possible, the refund will be processed by bank transfer. All bank transaction fees are subject to payment by the guest.
If the refund is likely to process longer than 45 Business days, the Hotel will notify the guest via email.

LIMITATION OF LIABILITY

KK Karon Kata Boutique hotel is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. The Hotel does not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond the hotel control.

All activities have inherent risks to health and safety and KK Karon Kata Boutique hotel will not be responsible for any eventualities related to any activities or services booked through the KK Karon Kata Boutique hotel Website or during the guest stay at the Hotel.

FORCE MAJEURE

The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, any type of pandemic, any state of emergency, fire or failure of electric power, gas, water, or another utility service, plant machinery, computers, vehicles or any collapse of building structures.

CHANGES TO THESE TERMS & CONDITIONS

KK Karon Kata Boutique hotel reserves the right to cancel, amend or vary the arrangements and content featured on the KK Karon Kata Boutique hotel Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.

 

Contacts

Please contact the Hotel team in case of any additional questions or concerns. 

Reception​:
tel.: +66-76 684 695
mob.: +66-93-462-9539

Reservation​: 
mob.: +66-65-893-9978
rsvn@karonkata.com